Privacy Policy

Last updated September 2012


The CycleIntelligence privacy policy (the "Privacy Policy") is intended to inform you of our policies and practices regarding the collection, use and disclosure of any information you submit to us through the CycleIntelligence website.  By using our Website, you agree that your use of our Website and any dispute over our privacy issues will be governed by this Privacy Policy.  CycleIntelligence, the provider of the Website (referred to as "us" or "we"), is committed to protecting your privacy online.  We recognize your need for appropriate protection and management of any information you share with us.  As such, CycleIntelligence respects the privacy of registered subscribers and users (collectively referred to as "users"), particularly with regard to the storage, access, and use of personally identifiable data collected online.  Secured information on will be maintained by CycleIntelligence and, except as set forth herein, at no time will we permit anyone to access your confidential information.

Collection of Information collects data from users in the following ways:

During the process of registration

During the process of subscribing to become a member

When speaking to a representative on the phone

When chatting with a representative online


In emails sent to/from CycleIntelligence to/from users

Through automated means such as communications protocols and cookies


Email and Email Addresses

If you send an email to us, we will collect your email address and the full content of your email, including attached files, and other information you provide.  You may indicate your preference to stop receiving further promotional communications at any time by choosing to opt-out.  To do so you will need to unsubscribe when you receive a promotional email or contact our customer service personnel at  You can unsubscribe from these emails at any time by going to to unsubscribe.  This process usually completes within 72 hours but can take up to 10 days in rare situations.  However, if you later register at again, your name will be removed from the Do Not Email list. 

Information Collected Via Technology

CycleIntelligence receives data from you as part of the standard communication connection.  As you use, certain information may also be passively collected and stored on our or our service providers' server logs.  This information often consists of network routing (where you came from), equipment information (browser type and operating system), date and time.  CycleIntelligence will check requests you make to CycleIntelligence services to see if there are any "cookies" accompanying those requests.  Cookies are small pieces of information that a website sends to your computer's hard drive while you are viewing that website.  We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience with CycleIntelligence.  CycleIntelligence uses cookies to collect information about users' identities as they interact with the Website and to manage personalized settings on the Website.

Cookies provide a convenience for users by creating a more streamlined login process, keeping track of transactions, and preserving order information between sessions.  The information collected from cookies is used to improve the functionality of by avoiding duplicate data entry, facilitating navigation, increasing the relevance of content and enhancing security.  Cookies on may collect the following information:  a unique identifier, user preferences and profile information to personalize content, and membership information to access specific services on  You can set your browser to alert you when a cookie is being used, the duration of the cookie, and to inform you of where your information is being returned.  You then have the opportunity to accept or reject the cookie.  Additionally, you may set your browser to refuse all cookies or accept only cookies returned to the originating servers.  Persistent cookies can be removed by following your internet browser help file directions.  Users may generally disable the cookie feature on their browser without affecting their ability to use, except in some cases where cookies are used as an essential feature to allow the successful completion of a transaction.  However, disabling cookies may limit your use of many convenience features offered by

We may use other industry standard technologies like pixel tags and web beacons to track your use of our Website pages, or we may allow our Third-Party Service Providers and/or Marketing Partners (entities associated with CycleIntelligence that receive compensation for referrals on a per customer basis) to use these devices on our behalf.  Pixel tags and web beacons are tiny graphic images placed on certain pages on our Website, or in our emails that allow us to measure and improve our understanding of visitor traffic and behavior on our Website, as well as give us a way to measure our promotions and performance.  Pixel tags and web beacons are not used to access users' Personally Identifiable Information; they are a technique we may use to compile aggregated statistics about Website usage.  You may not decline pixel tags and web beacons, however, they can be rendered ineffective by declining all cookies or modifying your browser setting to notify you each time a cookie is tendered and permit you to accept or decline cookies on an individual basis.


How We Use Information

With your approval, we collect and use the information you provide us in the following ways:

To establish identity of the user.  Contact information (PII) is collected at the user level during the registration and the membership subscription processes.

To provide notice of our services and support, contact information is collected.  This information is used to provide registered users scheduled event reminders and updates on product and service offerings, and notices of changes in usage and other policies.

To better tailor our marketing to user needs.  Information on use is analyzed to help us create website content and functionality that is relevant and user friendly in order to enhance the overall user experience.

To enable our business and business partners to more effectively serve our users.

We may share your information for our protection and the protection of others.  We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website; enforce or apply this Privacy Policy, our Website Terms of Use or other agreements; or protect the rights, property or safety of the Website, its users and others.


Links to Other Sites

Our Site may contain links to other sites.  Other sites may also reference or link to our site.  We are not responsible for the privacy practices or the content of such other sites.  This Privacy Policy only addresses the use and disclosure of information we collect from you on  Other websites that may be accessible through this Website have their own privacy policies and data collection, use and disclosure practices.  If you link to any such website, we urge you to review that website's privacy policy.


Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.  We reserve the right to modify this privacy statement at any time, so please review it frequently.  If we make material changes to this policy, we will notify you here, by email, or by means of notice on our home page.  We will note the date of the most recent changes at the beginning of our Privacy Policy under "Last Updated".